Travel, hotels, and senior citizens

In this my final holiday season post, I have reflected on some of my thoughts about hotels and other matters. (This should have appeared in August, but due to flight timings has been delayed until September)

Senior citizens are travelling much more than in the past, and often well into their 80s. For the most part many don’t need accessible rooms, but a few minor adjustments might make the experience more rewarding.

Hotel bathrooms

Firstly, the shower – Can the bottles of shampoo and bodywash be read by those that wear glasses?  I have to use my glasses to find out which bottle is which. Larger lettering or some other form of identification would be helpful

Grab rails and even a built-in seat would be useful when it comes to washing one’s feet. Many senior citizens, myself included, are not as supple as we once were.

Rooms – hotel information should indicate if any rooms are over two floors. It’s great to be rewarded with an upgrade, but not if you have to climb stairs to reach the bedroom. One might certainly think twice before booking such a room.

Light controls near beds should have some form of soft light indicator for ease of switching on at , as many senior citizens may need to use the bathroom during the night, sometimes more than once and fumbling for the light switch is a nuisance

Food and drink

Offering the children’s menu might attract more custom from senior citizens, as some portions are too large for the third meal of the day. The other option is to skip the meal, meaning the hotel can lose money they might have made. Bar meals don’t seem to be a good alternative, as the menu is often restricted and carbohydrate high.

QR codes

Many senior citizens don’t use these, so an alternative might ensure business isn’t lost.

Toilets

Having to read the instruction book before using a Japanese style toilet is an interesting challenge that then requires remembering what each symbol means. Still, it is a better option than long-drop or compost toilets senior citizens encounter on tours to more remote areas.   

Receipts

These are increasingly being offered as emails. A printed version allows for any issues to be picked up straightaway. Of course, if you haven’t bought anything other than a room paid for in advance, not viewing the bill might be a saving in time, especially if checking out at a popular time.

Staff

As with so many other areas in life, a few words with staff often pays dividends. Saying hello to housekeeping staff when you see them in the corridor might just ensure your room has extra attention to it even where you have stuck the wooded eco-friendly label about cleaning on the door.

Travel

Senior citizens now benefit from free travel in some cities. Certainly, tap on and tap off, using a credit card, has made using local travel so much easier, even though it means no human contact. However, timetables are often difficult to read and being replaced by the dreaded QR codes in some places.

Some coaches and minibuses have very limited legroom. It is worth checking before booking a tour or asking you travel agent to check. Five hours coach travel with less legroom than on an economy airflight is no joke.  

Not back to normal, and once again posts about education

5 smiles and the MBacc

Congratulations to everyone that has received their examination results this summer. The waiting time is always a nervous one, especially for those that are experiencing the wait for the first time. So, to my third holiday post.

Staying in a range of hotels and two overnight train trips, set me thinking about how hotels have traditionally been classified, often by using a star grading from one to five. There is also an alternative of rosettes.

On this trip, I wondered about a classification based on smiles? One smile for the quality of the greeting by the door staff – earned if you are greeted with a smile and help with luggage. The second smile comes for the reception staff. Are they welcoming, however harassed they might be, do they make you feel welcome and build upon the feeling of enjoying the fact that you are using their hotel that started with the door staff?

Smiles three, four and five can be a little more general: housekeeping staff, if you pass them in the corridor,  food and drink service staff whether in the bar or restaurant and any other staff you might encounter, from car parking to pool or arranging excursions. Do they all treat you as a person and a welcome guest?

On this trip, we have encountered some really good service, and some that might be better forgotten about.

So, why call this post, 5 smiles and the Mbacc? Perhaps, because hospitality ought to one of the key strands in the post-16 offering, whether a young person wants to continue to take a degree in the subject or starting working in the industry at 18,  and hopefully before with a part-time job that allows the classroom theory to be experienced in practice.

Sadly, graduates, whether in hospitality of any other subject, will find accessing the working holiday vias scheme with Australia more of a challenge.

This excellent scheme that has allowed many Australians and Brits to visit the other’s country is now subject to a ‘slowing down’ by the Australian government in Canberra. The slowdown is a part of Australia’s response to a perceived need to cut immigration into The Commonwealth.

It will be interesting to see whether the UK government responds in any way. However, certainly for teachers, the numbers using the scheme are not what they were when it was first introduced. The link between the UK and Australia is not what is once was for generations such as mine, brought up on stories of the ‘outback’, Ned Kelly and Waltzing Matilda. Australia now looks much more towards the Pacific Region than the northern Hemisphere: one wonders about the remaining links with Britain and the future of the monarchy in Australia? Will Andy Burnham, the maker of the MBacc, also be the Prime Minister to preside over the ending of the links between the UK monarchy and Australia?